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Apple iPads
Test Category
Dialpad Phones
Phones
User Settings & Voicemail
Admin Settings
Apple iPads
Workspace ONE Basics
Workspace ONE Features
Apple School Manager (ASM)
Downloading & Deploying Apps
Troubleshooting
Lost or Stolen Devices
Wiping An iPad
Miscellaneous
Chromebooks
Software
Hardware
Troubleshooting
Wi-Fi / Cellular
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Help Center
Apple iPads
Test Category
Dialpad Phones
Phones
User Settings & Voicemail
Admin Settings
Apple iPads
Workspace ONE Basics
Workspace ONE Features
Apple School Manager (ASM)
Downloading & Deploying Apps
Troubleshooting
Lost or Stolen Devices
Wiping An iPad
Miscellaneous
Chromebooks
Software
Hardware
Troubleshooting
Wi-Fi / Cellular
Apple iPads
Provided to academies, parishes, and other entities throughout the Diocese of Brooklyn through a grant program.
Workspace ONE Basics
I'm new to Workspace ONE. How can I learn more about it?
How do I get an account to login to Worksapce ONE?
Can we have two people at our school with logins to Workspace ONE?
I forgot my password to Workspace ONE.
What does it mean to "enroll" an iPad? What username and password should I use?
In Workspace ONE, I see an iPad with STAGING in the name. What does that mean?
What is the Hub app? How is it used?
What is the Catalog app? How is it used?
What is an Organization Unit (OU)?
What is an Assignment Group? What is a Smart Group?
What is the Cisco Security Connector app?
What number or name should I use to uniquely identify each iPad?
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Workspace ONE Features
How can I reset the passcode on an iPad?
What is a Profile? Can I modify it?
Is it possible to block users from accessing certain websites on the iPads?
What are Compliance Policies? What does it mean if an iPad is Not Compliant?
How can I set a background image on the Home Screen or the Lock Screen?
Someone enabled Guided Access on an iPad; how do I disable it?
Can I control the Home Screen Layout and put apps into folders?
My school was given an Emergency Grant of iPads in 2020 during the Covid-19 pandemic. Can I modify Profiles or deploy apps to those iPads?
How do I get an account to login to Apple School Manager?
Could you tell me if a certain Profile feature is enabled or disabled on our iPads?
Can I pair a Bluetooth device to an iPad?
Should I update the version of iOS on my iPads? How do I do that?
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Apple School Manager (ASM)
Could I create an account for DeSales Media in my school's Apple School Manager?
What is my school's Apple Customer Number?
I forgot my password to login to Apple School Manager.
How do I purchase or download apps from Apple School Manager?
I received an email from Apple with the subject line: Verify ownership of domain...
What is a VPP token and how is it used?
How do I install a VPP token for the first time?
How do I renew my VPP token?
I deployed an app, but I don't see it on an iPad.
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Downloading & Deploying Apps
Can I access i-Ready using a web browser on an iPad?
How do I deploy an app to all iPads at my school?
How do I deploy an app only to a subset of iPads at my school?
I'm having trouble installing or updating the i-Ready Connect app.
Why are there two apps with similar names in the Workspace ONE list?
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Troubleshooting
When I open the Hub app, it prompts me to enter an Email Address or Server or to scan a QR Code.
When students try to use Google Classroom, they get a message saying they need to add a passcode to the iPad.
The screen cracked on one of my iPads? Can I get it replaced?
What can I do if I'm running out of storage space on one or more iPads?
Can I (or a student or teacher) take an iPad to an Apple Store to ask for technical support?
I'm getting a message: Your SIM cannot be accessed. Please call your carrier to obtain your PUK code.
I had a connector in the 3.5 mm headphone jack, but when I pulled it out, the connector broke off and is now stuck in the jack.
App Installation: Sign in to iTunes to allow ds420.awmdm.com to manage and install the apps.
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Lost or Stolen Devices
The case and/or power cable of one of the iPads is lost or broken. Can I get it replaced?
Is this iPad covered by an AppleCare Warranty? If so, what type of issues can they help with?
Can we sell or give away some of the iPads we received from DeSales?
What is Lost Mode? How can I enable or disable it?
Can I view the GPS location of an iPad? Can I view the location for all of my iPads at once?
If I cannot find an iPad, but I think it is nearby, can I have it play a sound to help me locate it?
One of our iPads was lost or stolen. Could we get a replacement?
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Wiping An iPad
What is the difference between Device Wipe and Enterprise Wipe?
How can I perform a Device Wipe?
How can I perform a Device Wipe on an iPad which cannot access the Internet?
I just wiped an iPad, but I'm not sure which enrollment ID to use to re-enroll it.
Miscellaneous
What headsets or other accessories do you recommend?
How can I take a screen capture on an iPad?
Can iPad users login with their own Apple ID? Should I have multiple users use a shared Apple ID?
Our school acquired several iPads from somewhere other than DeSales Media. Is it possible for us to add them to Workspace ONE so they can be managed with our existing iPads?
