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Help Center

Dialpad Phones

Dialpad Phones

A cloud-based VoIP phone system. DeSales Media has been deploying Dialpad phones to parishes and academies throughout the Diocese since 2017.

Phones

What model desk phone do I have?

Where can I learn more about how to use the phone?

How do I transfer a call? What is the difference between a warm transfer and cold transfer?

How do I conference in two calls?

Can I use features like Call Park or Call Pick with Dialpad?

Can I use a headset with my phones?

Can I change the ring tone on my phones?

Can I configure a custom ring tone for one of my contacts?

How do I add a speed dial button to my phone?

What is the ten digit phone number on my phone?

What does it mean if I see a yellow exclamation mark or red X icon in the upper right corner of the phone display?

Is there a way I can see the extension that is assigned to this phone on the display?

What is the Do Not Disturb feature? How can I enable or disable it?

Can I have two lines on my phones?

How can I prevent unwanted solicitation calls to my phone?

I am not receiving calls from a particular external number.

Could I prevent a phone from making external calls?

Could I configure a phone to forward to another phone in the event not one answers?

We have two phones in the same area (such as a library or gym); could we have one extension that rings both of them?

Why does it take so long to connect a call when I dial an extension?

Is it possible for the receptionist to put the current call on hold in order to answer a second incoming call?

What is the small number (1-4) in the upper left corner of the VVX-250 and in the upper left and right corners of the VVX-450?

Can I use a Group Paging or Intercom feature with Dialpad phones?

Could I get a wireless desk phone?

Could I get a conference room phone?

Why can't I dial 311, 711, or 811?

How can I change the time format from 24HR on my phone to display in a traditional AM/PM format?

How do I connect my phone to the Wi-Fi network?

The phone display looks different than I have seen on other phones.

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User Settings & Voicemail

Could I get a list of all extensions at my school, parish, or office?

Could I change the ring duration (before rolling over to voicemail or another person/extension) for a phone?

How can I learn more about Dialpad User Accounts?

How do I login to the Dialpad website?

Can I re-record my voicemail greeting from home?

Can I change the name displayed on a phone?

What is the red light on my phone? Why won't it go out?

Why does my phone or app say I have missed so many calls, when I know I have not missed them?

Can I have my calls ring my cell phone even if I do not install the Dialpad app on my phone?

Can I change the Caller ID number that outside call recipients see when I call them?

When another person at my office transfers an external call to me, my phone only displays the internal person's Caller ID info. Is it possible for me to see the external party's Caller ID info?

What is the Dialpad app?

Can I make and receive calls using my desktop or laptop computer instead of my physical phone?

Can I have a conference call with multiple people? Can we share video or someone's screen?

What is my voicemail PIN? Can I change it?

When I check my voicemail from my desk phone, why doesn't it tell me the date and time the message was left?

The time on my phone is incorrect. How can I fix that?

What street address will be sent to an emergency service operator in the event I call 911?

I plan to be working from home for a while; will my desk phone work if I connect it to my home network?

I logged in at Dialpad.com, but I can't find how to configure the settings for my account.

When I tried to login, I received a message "Your new office number". What happened?

When I make a call using the Dialpad app, a message pops up asking me to confirm placing a call to a different number.

Sometimes people who call my Dialpad phone number end up leaving a voicemail in my personal voicemail box instead of my Dialpad voicemail box.

Why do I sometimes receive a call that requires I press 1 to verify I am not an answering service? How can I prevent this?

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Admin Settings

Who can make administrative configuration changes to the phones at my school/parish/office?

How can I learn more about modifying Dialpad Admin Settings?