I deployed an app, but I don't see it on an iPad.

This is a common problem and one that some people spend a lot of time troubleshooting. There is not one answer - you need to keep trying things until you find a resolution. What worked at one school might not work at another; what worked on one iPad might not work on another.

In general, the fewer apps you have deployed, the fewer problems you will have with apps not installing. DeSales installs about a dozen apps on most iPads and you cannot remove those. If you have 5-10 apps deployed at your school (in addition to the apps deployed by DeSales), you will probably not have too many problems. If you have 10-15 apps, you will probably have occasional problems. If you deploy more than 20 apps, you are likely to have frequent problems. If you have more than 10 apps deployed, we recommend you segment the iPads by grade level and use Smart Groups to deploy individual apps to each grade level - that way you don't have to put every app on every iPad.

When troubleshooting app deployments here are the first things to check:

1. Make sure Workspace ONE is correctly configured to assign the app to the iPad. You can verify this in one of two ways:
   1. From the iPad, open the Catalog app and verify you see it listed
   2. In Workspace ONE, click Devices (in the menu on the left), click List View, click on the iPad name, click the Apps tab and verify it shows up in the list.
   If you do not see the app listed on the Apps tab and/or in the Catalog app, there is a mistake in the app assignment configuration in Workspace ONE.
2. Make sure the iPad can connect to Wi-Fi and can browse web pages (apps will often not install over cellular data). Open a web browser and search for "bandwidth speed test" and run a test; if you have less than 1Mbps of downloading bandwidth, the download might timeout. Try moving to an area that has a stronger Wi-Fi signal or try using the Internet at a different time of day when fewer other people are using it.
3. Make sure the iPad has at least 1GB of free storage space
4. Make sure the current version of iOS is supported by the app (you will need to check with the app vendor for that). As long as you are on version 13.1 or later, you are probably okay.
5. If the app appears on the Home Screen, tap and hold the app icon, you should see the option to cancel - if you see that tap it.  If not, try to tap-and-hold again.  Then open the Catalog app and tap the Install button next to the app name.
6. Reboot the iPad by holding down the top button for five seconds.

If none of those help, then the only thing left to do is a Device Wipe which you can initiate from Workspace ONE by clicking on the Device Name in the Device List, then clicking More Actions and choosing Device Wipe. After it resets, you will choose United States, and English, then connect to Wi-Fi, then next, next a few times and then it will get to the home screen and within about 5 minutes it will automatically install the Hub app. Open Hub and login using the enrollment login account and password and within about 30 minutes it should install all of the apps.