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Help Center
Chromebooks
Test Category
Dialpad Phones
Phones
User Settings & Voicemail
Admin Settings
Apple iPads
Workspace ONE Basics
Workspace ONE Features
Apple School Manager (ASM)
Downloading & Deploying Apps
Troubleshooting
Lost or Stolen Devices
Wiping An iPad
Miscellaneous
Chromebooks
Software
Hardware
Troubleshooting
Wi-Fi / Cellular
Chromebooks
Provided to schools and academies throughout the Diocese of Brooklyn through a grant program.
Software
Can I prevent students from clearing their browser history?
What is the difference between Chrome and Chrome OS
What is the difference between Apps and Extensions?
What is Cisco Umbrella?
Does DeSales Media deploy apps to the Chromebooks?
How do I deploy an app or extension?
What apps or extensions do you recommend I deploy?
What does it mean if the login screen does not indicate "Managed by desalesmedia.org."?
Do I need to backup any user data before I perform a factory reset on a Chromebook?
Does Google offer any tutorial videos on managing Chromebooks?
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Hardware
How can I tell if my Chromebook is charging?
The battery in this Chromebook isn't performing as well as it used to. Can I get it replaced?
We have a non-working Chromebook. Could we get a replacement?
What accessories do you recommend we use with the Chromebooks?
We have a non-working power supply for a Chromebook. How can we get a replacement?
How can I find out the serial number of a Chromebook if the sticker is not viewable?
Can I find out of this Chromebook is managed by DeSales after someone is already logged in?
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Troubleshooting
Can any user account login to the Chromebooks? I'm getting an error stating "You are not authorized to use this device...".
When I try to login, I receive an error message: "Enrollment Error. This user account does not belong to the domain...".
Can I print from a Chromebook?
How can I perform a factory reset on a Chromebook?
How can I view CPU and memory utilization on my Chromebook?
Cisco Umbrella is blocking legitimate websites.
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Wi-Fi / Cellular
Can I log into a Chromebook which is not connected to the Internet?
Is it possible to add my school's Wi-Fi info to all Chromebooks, so I don't have to manually enter it on every one?
How do I connect to the cellular network?
Can I use the ping utility to verify network connectivity?
