New iPads come with one year of AppleCare warranty. You can check to see if your device is still covered by entering its serial number here: https://checkcoverage.apple.com/us/en. Someone from the school or the parent could either bring the iPad to an Apple Store or go to https://getsupport.apple.com/. and get support via phone, email, or chat. If Apple determines that the iPad can be replaced under warranty, they will ask for a credit card to place a temporary hold until the defective iPad is received back. Temporary holds are removed within 7 - 10 business days as long as there is no physical/liquid damage to the device. If a credit card number cannot be provided, Apple will review in-store replacement options. They will guide the user over the phone on how to schedule an appointment.
If Apple asks you to send the iPad to them, they will require that it be removed from our MDM (which stands for Mobile Device Manager which is a generic name for Workspace ONE). Please send an email to ipads@desalesmedia.org with the serial number and let us know you will be sending it to Apple and we will remove it. When Apple sends the returned/replaced iPad, please send an email to ipads@desalesmedia.org with the serial number so we can add it to Workspace ONE.
The following types of issues are typically NOT covered by AppleCare:
- Any physical damage (scratches, dents, broken glass, frayed cable, etc.)
- Something stuck in the headphone jack
- iPad will not charge and/or will not power on
- iPad display screen is distorted or has lines going across it making it unreadable
- iPad reboots unexpectedly
- Buttons not working
- Camera not working or all pictures are blurry
- Speaker or microphone not working
- Charging cable or headphones which do not have any visible damage