Could I configure a phone to forward to another phone in the event not one answers?

Yes. If the phone is assigned to a User Account, then that user can configure this by logging in at, clicking on Call Handling & Voicemail and then Advanced Options and then selecting an options under Advanced missed call routing.

If this is a Room Phone, it can only be changed by an Office Admin. Login at, click on Admin Settings, then select Desk Phones, and then click Room Phones, click Options next to the phone and choose Edit.