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Help Center
Chromebooks
Test Category
Dialpad Phones
Phones
User Settings & Voicemail
Admin Settings
Apple iPads
Workspace ONE Basics
Workspace ONE Features
Apple School Manager (ASM)
Downloading & Deploying Apps
Troubleshooting
Lost or Stolen Devices
Wiping An iPad
Miscellaneous
Chromebooks
Software
Hardware
Troubleshooting
Wi-Fi / Cellular
Chromebooks
Provided to schools and academies throughout the Diocese of Brooklyn through a grant program.
Software
Does Google offer any tutorial videos on managing Chromebooks?
Do I need to backup any user data before I perform a factory reset on a Chromebook?
What does it mean if the login screen does not indicate "Managed by desalesmedia.org."?
What apps or extensions do you recommend I deploy?
How do I deploy an app or extension?
Does DeSales Media deploy apps to the Chromebooks?
What is Cisco Umbrella?
What is the difference between Apps and Extensions?
What is the difference between Chrome and Chrome OS
Can I prevent students from clearing their browser history?
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Hardware
Can I find out of this Chromebook is managed by DeSales after someone is already logged in?
How can I find out the serial number of a Chromebook if the sticker is not viewable?
We have a non-working power supply for a Chromebook. How can we get a replacement?
What accessories do you recommend we use with the Chromebooks?
We have a non-working Chromebook. Could we get a replacement?
The battery in this Chromebook isn't performing as well as it used to. Can I get it replaced?
How can I tell if my Chromebook is charging?
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Troubleshooting
Cisco Umbrella is blocking legitimate websites.
How can I view CPU and memory utilization on my Chromebook?
How can I perform a factory reset on a Chromebook?
Can I print from a Chromebook?
When I try to login, I receive an error message: "Enrollment Error. This user account does not belong to the domain...".
Can any user account login to the Chromebooks? I'm getting an error stating "You are not authorized to use this device...".
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Wi-Fi / Cellular
Can I use the ping utility to verify network connectivity?
How do I connect to the cellular network?
Is it possible to add my school's Wi-Fi info to all Chromebooks, so I don't have to manually enter it on every one?
Can I log into a Chromebook which is not connected to the Internet?
