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Dialpad Phones

Dialpad Phones

A cloud-based VoIP phone system. DeSales Media has been deploying Dialpad phones to parishes and academies throughout the Diocese since 2017.

Phones

The phone display looks different than I have seen on other phones.

How do I connect my phone to the Wi-Fi network?

How can I change the time format from 24HR on my phone to display in a traditional AM/PM format?

Why can't I dial 311, 711, or 811?

Could I get a conference room phone?

Could I get a wireless desk phone?

Can I use a Group Paging or Intercom feature with Dialpad phones?

What is the small number (1-4) in the upper left corner of the VVX-250 and in the upper left and right corners of the VVX-450?

Is it possible for the receptionist to put the current call on hold in order to answer a second incoming call?

Why does it take so long to connect a call when I dial an extension?

We have two phones in the same area (such as a library or gym); could we have one extension that rings both of them?

Could I configure a phone to forward to another phone in the event not one answers?

Could I prevent a phone from making external calls?

I am not receiving calls from a particular external number.

How can I prevent unwanted solicitation calls to my phone?

Can I have two lines on my phones?

What is the Do Not Disturb feature? How can I enable or disable it?

Is there a way I can see the extension that is assigned to this phone on the display?

What does it mean if I see a yellow exclamation mark or red X icon in the upper right corner of the phone display?

What is the ten digit phone number on my phone?

How do I add a speed dial button to my phone?

Can I configure a custom ring tone for one of my contacts?

Can I change the ring tone on my phones?

Can I use a headset with my phones?

Can I use features like Call Park or Call Pick with Dialpad?

How do I conference in two calls?

How do I transfer a call? What is the difference between a warm transfer and cold transfer?

Where can I learn more about how to use the phone?

What model desk phone do I have?

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User Settings & Voicemail

Why do I sometimes receive a call that requires I press 1 to verify I am not an answering service? How can I prevent this?

Sometimes people who call my Dialpad phone number end up leaving a voicemail in my personal voicemail box instead of my Dialpad voicemail box.

When I make a call using the Dialpad app, a message pops up asking me to confirm placing a call to a different number.

When I tried to login, I received a message "Your new office number". What happened?

I logged in at Dialpad.com, but I can't find how to configure the settings for my account.

I plan to be working from home for a while; will my desk phone work if I connect it to my home network?

What street address will be sent to an emergency service operator in the event I call 911?

The time on my phone is incorrect. How can I fix that?

When I check my voicemail from my desk phone, why doesn't it tell me the date and time the message was left?

What is my voicemail PIN? Can I change it?

Can I have a conference call with multiple people? Can we share video or someone's screen?

Can I make and receive calls using my desktop or laptop computer instead of my physical phone?

What is the Dialpad app?

When another person at my office transfers an external call to me, my phone only displays the internal person's Caller ID info. Is it possible for me to see the external party's Caller ID info?

Can I change the Caller ID number that outside call recipients see when I call them?

Can I have my calls ring my cell phone even if I do not install the Dialpad app on my phone?

Why does my phone or app say I have missed so many calls, when I know I have not missed them?

What is the red light on my phone? Why won't it go out?

Can I change the name displayed on a phone?

Can I re-record my voicemail greeting from home?

How do I login to the Dialpad website?

How can I learn more about Dialpad User Accounts?

Could I change the ring duration (before rolling over to voicemail or another person/extension) for a phone?

Could I get a list of all extensions at my school, parish, or office?

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Admin Settings

How can I learn more about modifying Dialpad Admin Settings?

Who can make administrative configuration changes to the phones at my school/parish/office?