---
title: Help Center
description: Help Center
---

[![company logo](https://portal.desalesmedia.org/hs-fs/hubfs/00_DeSales%20-%20Final%20Logo-03.jpeg?height=120&name=00_DeSales%20-%20Final%20Logo-03.jpeg)](https://desalesmedia.org) 

[Help Center](https://portal.desalesmedia.org/migrated)

- [Create Ticket](https://portal.desalesmedia.org/migrated/kb-tickets/new)

- [Test Category](https://portal.desalesmedia.org/migrated/test-category)
- [Dialpad Phones](https://portal.desalesmedia.org/migrated/dialpad-phones) 
    - [Phones](https://portal.desalesmedia.org/migrated/dialpad-phones#phones)
    - [User Settings & Voicemail](https://portal.desalesmedia.org/migrated/dialpad-phones#user-settings-voicemail)
    - [Admin Settings](https://portal.desalesmedia.org/migrated/dialpad-phones#admin-settings)
- [Apple iPads](https://portal.desalesmedia.org/migrated/apple-ipads) 
    - [Workspace ONE Basics](https://portal.desalesmedia.org/migrated/apple-ipads#workspace-one-basics)
    - [Workspace ONE Features](https://portal.desalesmedia.org/migrated/apple-ipads#workspace-one-features)
    - [Apple School Manager (ASM)](https://portal.desalesmedia.org/migrated/apple-ipads#apple-school-manager-asm)
    - [Downloading & Deploying Apps](https://portal.desalesmedia.org/migrated/apple-ipads#downloading-deploying-apps)
    - [Troubleshooting](https://portal.desalesmedia.org/migrated/apple-ipads#troubleshooting)
    - [Lost or Stolen Devices](https://portal.desalesmedia.org/migrated/apple-ipads#lost-or-stolen-devices)
    - [Wiping An iPad](https://portal.desalesmedia.org/migrated/apple-ipads#wiping-an-ipad)
    - [Miscellaneous](https://portal.desalesmedia.org/migrated/apple-ipads#miscellaneous)
- [Chromebooks](https://portal.desalesmedia.org/migrated/chromebooks) 
    - [Software](https://portal.desalesmedia.org/migrated/chromebooks#software)
    - [Hardware](https://portal.desalesmedia.org/migrated/chromebooks#hardware)
    - [Troubleshooting](https://portal.desalesmedia.org/migrated/chromebooks#troubleshooting)
    - [Wi-Fi / Cellular](https://portal.desalesmedia.org/migrated/chromebooks#wi-fi-cellular)

# Hello. How can we help you?

### Dialpad Phones

###### A cloud-based VoIP phone system. DeSales Media has been deploying Dialpad phones to parishes and academies throughout the Diocese since 2017.

- [How do I transfer a call? What is the difference between a warm transfer and cold transfer?](https://portal.desalesmedia.org/migrated/how-do-i-transfer-a-call-what-is-the-difference-between-a-warm-transfer-and-cold-transfer)
- [What model desk phone do I have?](https://portal.desalesmedia.org/migrated/what-model-desk-phone-do-i-have)

[See all articles](https://portal.desalesmedia.org/migrated/dialpad-phones)

### Apple iPads

###### Provided to academies, parishes, and other entities throughout the Diocese of Brooklyn through a grant program.

- [I'm new to Workspace ONE. How can I learn more about it?](https://portal.desalesmedia.org/migrated/new-to-workspace-one)
- [What does it mean to "enroll" an iPad? What username and password should I use?](https://portal.desalesmedia.org/migrated/what-does-it-mean-to-enroll-an-ipad-what-username-and-password-should-i-use)

[See all articles](https://portal.desalesmedia.org/migrated/apple-ipads)

### Chromebooks

###### Provided to schools and academies throughout the Diocese of Brooklyn through a grant program.

- [How do I deploy an app or extension?](https://portal.desalesmedia.org/migrated/how-do-i-deploy-an-app-or-extension)
- [How can I tell if my Chromebook is charging?](https://portal.desalesmedia.org/migrated/how-can-i-tell-if-my-chromebook-is-charging)

[See all articles](https://portal.desalesmedia.org/migrated/chromebooks)

desalesmedia.org Help Center

- [Create Ticket](https://portal.desalesmedia.org/migrated/kb-tickets/new)