---
title: "Can any user account login to the Chromebooks? I'm getting an error stating \"You are not authorized to use this device...\"."
description: Prior to shipping the Chromebooks, we apply a restriction policy which allows any user account in @desalesmedia.org or @<YourSchoolDomain>. Any user account which are not in either of those domains wi
---

[![company logo](https://portal.desalesmedia.org/hs-fs/hubfs/00_DeSales%20-%20Final%20Logo-03.jpeg?height=120&name=00_DeSales%20-%20Final%20Logo-03.jpeg)](https://desalesmedia.org) 

[Help Center](https://portal.desalesmedia.org/migrated)

- [Create Ticket](https://portal.desalesmedia.org/migrated/kb-tickets/new)

 Troubleshooting

- [Test Category](https://portal.desalesmedia.org/migrated/test-category)
- [Dialpad Phones](https://portal.desalesmedia.org/migrated/dialpad-phones) 
    - [Phones](https://portal.desalesmedia.org/migrated/dialpad-phones#phones)
    - [User Settings & Voicemail](https://portal.desalesmedia.org/migrated/dialpad-phones#user-settings-voicemail)
    - [Admin Settings](https://portal.desalesmedia.org/migrated/dialpad-phones#admin-settings)
- [Apple iPads](https://portal.desalesmedia.org/migrated/apple-ipads) 
    - [Workspace ONE Basics](https://portal.desalesmedia.org/migrated/apple-ipads#workspace-one-basics)
    - [Workspace ONE Features](https://portal.desalesmedia.org/migrated/apple-ipads#workspace-one-features)
    - [Apple School Manager (ASM)](https://portal.desalesmedia.org/migrated/apple-ipads#apple-school-manager-asm)
    - [Downloading & Deploying Apps](https://portal.desalesmedia.org/migrated/apple-ipads#downloading-deploying-apps)
    - [Troubleshooting](https://portal.desalesmedia.org/migrated/apple-ipads#troubleshooting)
    - [Lost or Stolen Devices](https://portal.desalesmedia.org/migrated/apple-ipads#lost-or-stolen-devices)
    - [Wiping An iPad](https://portal.desalesmedia.org/migrated/apple-ipads#wiping-an-ipad)
    - [Miscellaneous](https://portal.desalesmedia.org/migrated/apple-ipads#miscellaneous)
- [Chromebooks](https://portal.desalesmedia.org/migrated/chromebooks) 
    - [Software](https://portal.desalesmedia.org/migrated/chromebooks#software)
    - [Hardware](https://portal.desalesmedia.org/migrated/chromebooks#hardware)
    - [Troubleshooting](https://portal.desalesmedia.org/migrated/chromebooks#troubleshooting)
    - [Wi-Fi / Cellular](https://portal.desalesmedia.org/migrated/chromebooks#wi-fi-cellular)

[Back to home](https://portal.desalesmedia.org/migrated)

1. [Help Center](https://portal.desalesmedia.org/migrated)
2. [Chromebooks](https://portal.desalesmedia.org/migrated/chromebooks)
3. Troubleshooting

- [Test Category](https://portal.desalesmedia.org/migrated/test-category)
- [Dialpad Phones](https://portal.desalesmedia.org/migrated/dialpad-phones) 
    - [Phones](https://portal.desalesmedia.org/migrated/dialpad-phones#phones)
    - [User Settings & Voicemail](https://portal.desalesmedia.org/migrated/dialpad-phones#user-settings-voicemail)
    - [Admin Settings](https://portal.desalesmedia.org/migrated/dialpad-phones#admin-settings)
- [Apple iPads](https://portal.desalesmedia.org/migrated/apple-ipads) 
    - [Workspace ONE Basics](https://portal.desalesmedia.org/migrated/apple-ipads#workspace-one-basics)
    - [Workspace ONE Features](https://portal.desalesmedia.org/migrated/apple-ipads#workspace-one-features)
    - [Apple School Manager (ASM)](https://portal.desalesmedia.org/migrated/apple-ipads#apple-school-manager-asm)
    - [Downloading & Deploying Apps](https://portal.desalesmedia.org/migrated/apple-ipads#downloading-deploying-apps)
    - [Troubleshooting](https://portal.desalesmedia.org/migrated/apple-ipads#troubleshooting)
    - [Lost or Stolen Devices](https://portal.desalesmedia.org/migrated/apple-ipads#lost-or-stolen-devices)
    - [Wiping An iPad](https://portal.desalesmedia.org/migrated/apple-ipads#wiping-an-ipad)
    - [Miscellaneous](https://portal.desalesmedia.org/migrated/apple-ipads#miscellaneous)
- [Chromebooks](https://portal.desalesmedia.org/migrated/chromebooks) 
    - [Software](https://portal.desalesmedia.org/migrated/chromebooks#software)
    - [Hardware](https://portal.desalesmedia.org/migrated/chromebooks#hardware)
    - [Troubleshooting](https://portal.desalesmedia.org/migrated/chromebooks#troubleshooting)
    - [Wi-Fi / Cellular](https://portal.desalesmedia.org/migrated/chromebooks#wi-fi-cellular)

# Can any user account login to the Chromebooks? I'm getting an error stating "You are not authorized to use this device...".

Prior to shipping the Chromebooks, we apply a restriction policy which allows any user account in @desalesmedia.org or @*<YourSchoolDomain>*. Any user account which are not in either of those domains will be prevented with the message "You are not authorized...". If your school has multiple domains or changes your domain, please send an email to chromebooks@desalesmedia.org.

Occasionally, Chromebooks are transferred between schools, and when this happens, the Chromebook(s) must be moved from the previous school's OU to the new school's OU in Google Admin and only someone from DeSales Media IT Department can make this change. If you recently received Chromebooks and you are not able to login with accounts in your school's domain, please send an email to chromebooks@desalesmedia.org; please include the serial number of at least one Chromebook experiencing the issue (the last six characters of the serial number will be sufficient).

![19a](https://portal.desalesmedia.org/hs-fs/hubfs/Imported%20images/19a.jpg?width=688&height=446&name=19a.jpg)

 

desalesmedia.org Help Center

- [Create Ticket](https://portal.desalesmedia.org/migrated/kb-tickets/new)