---
title: Someone enabled Guided Access on an iPad; how do I disable it?
description: Someone enabled Guided Access on an iPad; how do I disable it?
---

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# Someone enabled Guided Access on an iPad; how do I disable it?

[Guided Access](https://support.apple.com/en-us/HT202612) is an accessibility feature that *locks* the iPad into using a single app and could also disable certain features in that app. When enabled, it prompts you to enter a passcode which will be used to unlock it - this is different from the passcode which unlocks the iPad after a period of inactivity (which is not enabled on Student iPads). Although you can clear the *normal* passcode from Workspace ONE, you cannot clear the Guided Access passcode from Workspace ONE. If you enable Guided Access, you cannot do a normal reboot of the iPad, but you can do a *hard reset*, by holding down the power and home buttons for five seconds. However, if you do a hard reset, when it reboots, it will automatically re-enable Guided Access.

If the person who enabled Guided Access forgets the passcode, the only option we have found is to do a [Device Wipe](https://support.desalesmedia.org/ipad.html#q121) or a [Restore](https://support.desalesmedia.org/ipad.html#q122).

I also looked into trying to completely disable the Guided Access feature using a Policy in Workspace ONE, but apparently this is not supported.

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