---
title: Why do I sometimes receive a call that requires I press 1 to verify I am not an answering service? How can I prevent this?
description: Why do I sometimes receive a call that requires I press 1 to verify I am not an answering service? How can I prevent this?
---

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# Why do I sometimes receive a call that requires I press 1 to verify I am not an answering service? How can I prevent this?

This happens when you have your account configured to forward calls to your cellphone. If you have a smartphone, it is recommended that you use the Dialpad app instead of forwarding calls to your cellphone. But if you would like to keep the forwarding in place, you can disable it by logging into your [Dialpad account](https://dialpad.com/settings), click **Your Devices** to expand that section, click **Advanced Settings** on the far right, and uncheck the box to *Include a verification prompt...*.

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