---
title: How do I transfer a call? What is the difference between a warm transfer and cold transfer?
description: How do I transfer a call? What is the difference between a warm transfer and cold transfer?
---

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# How do I transfer a call? What is the difference between a warm transfer and cold transfer?

A warm transfer (also known as a consultative transfer) is when you speak with the transfer recipient to let them know you are transferring a call prior to sending the call; a cold transfer (also known as a blind transfer) is when you transfer the call without speaking with the transfer recipient.

Note: the four buttons below the display are softkeys; their function changes depending on the situation.  
![](https://support.desalesmedia.org/dialpad-img/02d.png)  
**On the VVX-411**

1. Cold Transfer: while on an active call, press the **Transfer** softkey, dial the number, press the the **Transfer** softkey again.
2. Warm Transfer: while on an active call, press the **Transfer** softkey and then press **Consultative** softkey, then dial the number.

**On the VVX-601**

1. Cold Transfer: while on an active call, tap the **Transfer** button on the touchscreen, dial the number, or tap the name on the recently called list which displays. Then press the the **Transfer** softkey again.
2. Warm Transfer: while on an active call, tap the **Transfer** button on the touchscreen and then tap the **Consultative** button in the upper right corner and then dial the number. After you speak with the transfer recipient tap **Transfer** again to transfer the call.

**On the VVX-250 or VVX-450**

1. Cold Transfer: while on an active call, you can either press the **Transfer** softkey or the physical button.  
   ![](https://support.desalesmedia.org/dialpad-img/02c.png)
2. Warm Transfer: while on an active call, press the **More** softkey and then press that same softkey button again.

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