---
title: When I check my voicemail from my desk phone, why doesn't it tell me the date and time the message was left?
description: When I check my voicemail from my desk phone, why doesn't it tell me the date and time the message was left?
---

[![company logo](https://portal.desalesmedia.org/hs-fs/hubfs/00_DeSales%20-%20Final%20Logo-03.jpeg?height=120&name=00_DeSales%20-%20Final%20Logo-03.jpeg)](https://desalesmedia.org) 

[Help Center](https://portal.desalesmedia.org/migrated)

- [Create Ticket](https://portal.desalesmedia.org/migrated/kb-tickets/new)

 User Settings & Voicemail

- [Test Category](https://portal.desalesmedia.org/migrated/test-category)
- [Dialpad Phones](https://portal.desalesmedia.org/migrated/dialpad-phones) 
    - [Phones](https://portal.desalesmedia.org/migrated/dialpad-phones#phones)
    - [User Settings & Voicemail](https://portal.desalesmedia.org/migrated/dialpad-phones#user-settings-voicemail)
    - [Admin Settings](https://portal.desalesmedia.org/migrated/dialpad-phones#admin-settings)
- [Apple iPads](https://portal.desalesmedia.org/migrated/apple-ipads) 
    - [Workspace ONE Basics](https://portal.desalesmedia.org/migrated/apple-ipads#workspace-one-basics)
    - [Workspace ONE Features](https://portal.desalesmedia.org/migrated/apple-ipads#workspace-one-features)
    - [Apple School Manager (ASM)](https://portal.desalesmedia.org/migrated/apple-ipads#apple-school-manager-asm)
    - [Downloading & Deploying Apps](https://portal.desalesmedia.org/migrated/apple-ipads#downloading-deploying-apps)
    - [Troubleshooting](https://portal.desalesmedia.org/migrated/apple-ipads#troubleshooting)
    - [Lost or Stolen Devices](https://portal.desalesmedia.org/migrated/apple-ipads#lost-or-stolen-devices)
    - [Wiping An iPad](https://portal.desalesmedia.org/migrated/apple-ipads#wiping-an-ipad)
    - [Miscellaneous](https://portal.desalesmedia.org/migrated/apple-ipads#miscellaneous)
- [Chromebooks](https://portal.desalesmedia.org/migrated/chromebooks) 
    - [Software](https://portal.desalesmedia.org/migrated/chromebooks#software)
    - [Hardware](https://portal.desalesmedia.org/migrated/chromebooks#hardware)
    - [Troubleshooting](https://portal.desalesmedia.org/migrated/chromebooks#troubleshooting)
    - [Wi-Fi / Cellular](https://portal.desalesmedia.org/migrated/chromebooks#wi-fi-cellular)

[Back to home](https://portal.desalesmedia.org/migrated)

1. [Help Center](https://portal.desalesmedia.org/migrated)
2. [Dialpad Phones](https://portal.desalesmedia.org/migrated/dialpad-phones)
3. User Settings & Voicemail

- [Test Category](https://portal.desalesmedia.org/migrated/test-category)
- [Dialpad Phones](https://portal.desalesmedia.org/migrated/dialpad-phones) 
    - [Phones](https://portal.desalesmedia.org/migrated/dialpad-phones#phones)
    - [User Settings & Voicemail](https://portal.desalesmedia.org/migrated/dialpad-phones#user-settings-voicemail)
    - [Admin Settings](https://portal.desalesmedia.org/migrated/dialpad-phones#admin-settings)
- [Apple iPads](https://portal.desalesmedia.org/migrated/apple-ipads) 
    - [Workspace ONE Basics](https://portal.desalesmedia.org/migrated/apple-ipads#workspace-one-basics)
    - [Workspace ONE Features](https://portal.desalesmedia.org/migrated/apple-ipads#workspace-one-features)
    - [Apple School Manager (ASM)](https://portal.desalesmedia.org/migrated/apple-ipads#apple-school-manager-asm)
    - [Downloading & Deploying Apps](https://portal.desalesmedia.org/migrated/apple-ipads#downloading-deploying-apps)
    - [Troubleshooting](https://portal.desalesmedia.org/migrated/apple-ipads#troubleshooting)
    - [Lost or Stolen Devices](https://portal.desalesmedia.org/migrated/apple-ipads#lost-or-stolen-devices)
    - [Wiping An iPad](https://portal.desalesmedia.org/migrated/apple-ipads#wiping-an-ipad)
    - [Miscellaneous](https://portal.desalesmedia.org/migrated/apple-ipads#miscellaneous)
- [Chromebooks](https://portal.desalesmedia.org/migrated/chromebooks) 
    - [Software](https://portal.desalesmedia.org/migrated/chromebooks#software)
    - [Hardware](https://portal.desalesmedia.org/migrated/chromebooks#hardware)
    - [Troubleshooting](https://portal.desalesmedia.org/migrated/chromebooks#troubleshooting)
    - [Wi-Fi / Cellular](https://portal.desalesmedia.org/migrated/chromebooks#wi-fi-cellular)

# When I check my voicemail from my desk phone, why doesn't it tell me the date and time the message was left?

 I agree, it is strange that it doesn't tell you the date and time the message was left. I called Dialpad support and they said there is no way to force it to give you the "message envelope" information. However, you can still view that information by looking at the message in your email, in the [Dialpad app](https://support.desalesmedia.org/dialpad.html#q39), or on the [Dialpad website](https://dialpad.com/app).

desalesmedia.org Help Center

- [Create Ticket](https://portal.desalesmedia.org/migrated/kb-tickets/new)